Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, banksealproperty.com publishes the following grievance officer contact for the redressal of complaints relating to the platform.
Grievance officer
Rohit Sharma
Bank Seal Assets Pvt. Ltd.
Level 5, Corporate Towers
MG Road, Bangalore – 560001
Email: grievance@bankseal.com
Hours: Monday – Friday, 10:00 – 18:00 IST
What we handle
- Complaints about listings that are inaccurate, fraudulent, or violate applicable law
- Requests to take down content posted by sellers
- Privacy complaints under the Digital Personal Data Protection Act 2023
- Disputes about seller verification badges, claims, or representations
- Reports of listings that misrepresent SARFAESI, RBI, or RERA compliance
How to file a complaint
Email grievance@bankseal.com with:
- The URL of the listing, seller profile, or page in question
- A clear description of the complaint and the harm caused
- Any supporting evidence (screenshots, documents, public notices)
- Your full name, email, and a contact number for follow-up
Response timelines
- Acknowledgement: within 24 hours of receipt
- Resolution: within 36 hours for content takedown requests, per IT Rules 2021
- Final response: within 15 days for substantive disputes
Escalation
If you are unsatisfied with the grievance officer's response, you may escalate to:
- Grievance Appellate Committee, Ministry of Electronics and Information Technology, gac.gov.in
- For data protection matters: Data Protection Board of India (under DPDP Act 2023)